Our Store Policies
Transparency and Care
Shipping times aren't the same as processing order time frame. Some items like bleached shirts can take up to 10-14 days to process before shipping especially if it's a shirt order I don't keep in stock. Turn around time is 12-15 business days on all products unless stated otherwise. Turn Around Time Does Not include weekends, holidays or owners vacation days. Turn Around time for ready to ship items are 5-7 business days unless stated otherwise.
RETURNS/EXCHANGES
No exchanges or returns are accepted. Once your order is placed we do not cancel orders so please make sure you are 100% wanting your items before placing your order. If you need an item by a certain time, please email me at jaxandcp28@gmail.com before placing your order to ensure we can create and deliver that item in the timeframe.
SHIPPING INFO
We are not responsible for packages once they have been dropped off with USPS. If you believe your package is lost, please contact the shipping company to file a claim. We will not refund, remake, or credit your account for any order lost or damaged by USPS.
Orders are sent to the shipping address entered on the order form. Make sure the address you entered is complete and accurate. Jax&Co Graphics is not responsible for packages that are non delivered due to incorrect shipping addresses. If returned the buyer must repay shipping to have it shipped again.
DAMAGED ITEMS
If your purchase arrives damaged or inaccurate items, please send me an email to jaxandco28@gmail.com within 3 days.
Please join Jax&Co Graphics on Facebook for order updates. If there is ever a order delay, it will be found in our group. We do our best to keep our customers informed on their orders.
We reserve the right to refuse service to anyone.
Alex Cavanah
Jax&Co Graphics Owner